:root{
  --bg:#0b141a; --panel:#111b21; --panel2:#202c33; --line:#2a3942;
  --txt:#e9edef; --muted:#8696a0; --accent:#00a884; --accent2:#06cf9c;
  --bubble:#005c4b; --warn:#f15c6d;
}
*{box-sizing:border-box}
html,body{margin:0;height:100%;background:var(--bg);color:var(--txt);
  font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Helvetica,Arial,sans-serif;font-size:14px}
[x-cloak]{display:none!important}
a{color:var(--accent2)}
button{font-family:inherit;cursor:pointer}
textarea,input,select{font-family:inherit;background:var(--panel2);color:var(--txt);
  border:1px solid var(--line);border-radius:8px;padding:8px 10px;width:100%;outline:none}
textarea:focus,input:focus,select:focus{border-color:var(--accent)}
textarea{resize:vertical;line-height:1.45}
label.fld{display:block;font-size:11px;text-transform:uppercase;letter-spacing:.04em;color:var(--muted);margin:10px 0 4px}

/* layout */
.top{display:flex;align-items:center;gap:14px;padding:10px 18px;background:var(--panel);
  border-bottom:1px solid var(--line);position:sticky;top:0;z-index:20}
.brand{font-weight:700;letter-spacing:.02em}
.brand small{color:var(--muted);font-weight:400;margin-left:6px}
.spacer{flex:1}
.badge{font-size:12px;padding:4px 10px;border-radius:999px;background:var(--panel2);border:1px solid var(--line);color:var(--muted)}
.badge.ok{color:var(--accent2);border-color:#0c3b30}
.cols{display:grid;grid-template-columns:minmax(420px,1fr) minmax(420px,1fr);gap:0;height:calc(100vh - 53px)}
@media(max-width:980px){.cols{grid-template-columns:1fr;height:auto}}
.col{overflow-y:auto;padding:18px;height:100%}
.col.editor{border-right:1px solid var(--line)}

.card{background:var(--panel);border:1px solid var(--line);border-radius:12px;padding:14px;margin-bottom:14px}
.card h3{margin:0 0 4px;font-size:13px}
.row{display:flex;gap:8px;align-items:center}
.row.wrap{flex-wrap:wrap}

/* botoes */
.btn{background:var(--panel2);color:var(--txt);border:1px solid var(--line);border-radius:8px;padding:8px 12px;font-size:13px}
.btn:hover{border-color:var(--accent)}
.btn.primary{background:var(--accent);border-color:var(--accent);color:#04231c;font-weight:600}
.btn.primary:hover{background:var(--accent2)}
.btn.ghost{background:transparent}
.btn.sm{padding:4px 8px;font-size:12px}
.btn.danger{color:var(--warn);border-color:#4a2730}
.btn:disabled{opacity:.5;cursor:not-allowed}

/* toggle produção */
.switch{display:inline-flex;align-items:center;gap:8px;cursor:pointer;user-select:none}
.switch .track{width:42px;height:24px;border-radius:999px;background:#3a2a2e;border:1px solid #5a3a40;position:relative;transition:.2s}
.switch .track.on{background:#0c4536;border-color:#0c5e49}
.switch .knob{position:absolute;top:2px;left:2px;width:18px;height:18px;border-radius:50%;background:#fff;transition:.2s}
.switch .track.on .knob{left:21px}

/* toque editor */
.touch{border:1px solid var(--line);border-radius:10px;padding:10px;margin-bottom:10px;background:var(--panel2)}
.touch.off{opacity:.5}
.touch .hd{display:flex;gap:8px;align-items:center;margin-bottom:6px}
.touch .hd input.lbl{font-weight:600;background:transparent;border:none;padding:2px 4px;flex:1}
.pill{font-size:11px;color:var(--muted);background:#0b141a;border:1px solid var(--line);border-radius:999px;padding:2px 8px;white-space:nowrap}
.modebar{display:inline-flex;border:1px solid var(--line);border-radius:8px;overflow:hidden}
.modebar button{background:var(--panel2);border:none;color:var(--muted);padding:6px 14px;font-size:13px}
.modebar button.active{background:var(--accent);color:#04231c;font-weight:600}

/* preview whatsapp */
.wa{background:#0b141a;background-image:radial-gradient(rgba(255,255,255,.02) 1px,transparent 1px);background-size:16px 16px;
  border:1px solid var(--line);border-radius:14px;padding:16px;min-height:200px}
.wa .day{text-align:center;margin:8px 0}
.wa .day span{background:#182229;color:var(--muted);font-size:11px;padding:3px 10px;border-radius:8px}
.bubble{max-width:80%;margin:6px 0 6px auto;background:var(--bubble);color:#e9edef;padding:8px 10px 6px;
  border-radius:10px 10px 2px 10px;box-shadow:0 1px 1px rgba(0,0,0,.2);position:relative;white-space:pre-wrap;word-wrap:break-word;line-height:1.45}
.bubble .meta{display:block;text-align:right;font-size:10px;color:#8fd3c4;margin-top:2px}
.bubble .tools{position:absolute;top:-10px;right:6px;display:none;gap:4px}
.bubble:hover .tools{display:flex}
.bubble .tools button{background:#182229;border:1px solid var(--line);color:var(--muted);border-radius:6px;font-size:11px;padding:2px 6px}
.gaptag{font-size:11px;color:var(--muted);text-align:center;margin:2px 0}

/* toast */
.toast{position:fixed;bottom:20px;left:50%;transform:translateX(-50%);background:var(--accent);color:#04231c;
  padding:10px 18px;border-radius:10px;font-weight:600;box-shadow:0 6px 20px rgba(0,0,0,.4);z-index:50}

/* token gate */
.gate{display:flex;align-items:center;justify-content:center;height:100vh;flex-direction:column;gap:12px}
.gate .box{background:var(--panel);border:1px solid var(--line);border-radius:14px;padding:28px;width:340px;text-align:center}

.muted{color:var(--muted)}
.spin{display:inline-block;width:14px;height:14px;border:2px solid var(--muted);border-top-color:var(--accent);border-radius:50%;animation:s .7s linear infinite}
@keyframes s{to{transform:rotate(360deg)}}

/* ───────── tabs ───────── */
.tabs{display:flex;gap:4px}
.tabs button{background:transparent;border:1px solid transparent;color:var(--muted);padding:7px 14px;border-radius:8px;font-size:13px;font-weight:600}
.tabs button:hover{color:var(--txt)}
.tabs button.active{background:var(--panel2);color:var(--txt);border-color:var(--line)}

/* ───────── tooltip didático (passe o mouse no "?") ───────── */
.help{display:inline-flex;align-items:center;justify-content:center;width:15px;height:15px;border-radius:50%;
  background:var(--panel2);border:1px solid var(--line);color:var(--muted);font-size:10px;font-weight:700;
  cursor:help;position:relative;margin-left:5px;vertical-align:middle}
.help:hover{color:var(--accent2);border-color:var(--accent)}
.help::after{content:attr(data-tip);position:absolute;bottom:130%;left:50%;transform:translateX(-50%);
  background:#000;color:#e9edef;border:1px solid var(--line);border-radius:8px;padding:8px 10px;
  width:240px;font-size:11px;font-weight:400;line-height:1.4;text-align:left;white-space:normal;
  opacity:0;visibility:hidden;transition:.15s;z-index:60;box-shadow:0 8px 24px rgba(0,0,0,.5)}
.help:hover::after{opacity:1;visibility:visible}

/* ───────── dashboard ───────── */
.page{padding:18px;max-width:1180px;margin:0 auto}
.kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:12px;margin-bottom:14px}
.kpi{background:var(--panel);border:1px solid var(--line);border-radius:12px;padding:12px 14px}
.kpi .k-label{font-size:11px;text-transform:uppercase;letter-spacing:.04em;color:var(--muted);display:flex;align-items:center}
.kpi .k-val{font-size:26px;font-weight:700;margin-top:4px}
.kpi .k-sub{font-size:11px;color:var(--muted);margin-top:2px}
.kpi .bar{display:flex;height:6px;border-radius:4px;overflow:hidden;margin-top:8px;background:var(--panel2)}
.kpi .bar i{display:block;height:100%}

.bucketrow{display:grid;grid-template-columns:repeat(auto-fit,minmax(120px,1fr));gap:10px;margin-bottom:14px}
.bucket{background:var(--panel);border:1px solid var(--line);border-radius:10px;padding:10px 12px;cursor:pointer;text-align:left;color:var(--txt)}
.bucket:hover{border-color:var(--accent)}
.bucket.active{border-color:var(--accent);background:#0c2b24}
.bucket .b-val{font-size:22px;font-weight:700}
.bucket .b-label{font-size:11px;color:var(--muted)}

.filters{display:flex;gap:8px;flex-wrap:wrap;align-items:center;margin-bottom:12px}
.filters input,.filters select{width:auto;min-width:140px}

table.grid{width:100%;border-collapse:collapse;background:var(--panel);border:1px solid var(--line);border-radius:12px;overflow:hidden}
table.grid th{font-size:11px;text-transform:uppercase;letter-spacing:.03em;color:var(--muted);text-align:left;padding:10px;border-bottom:1px solid var(--line);background:var(--panel2)}
table.grid td{padding:10px;border-bottom:1px solid var(--line);font-size:13px;vertical-align:middle}
table.grid tr:last-child td{border-bottom:none}
table.grid tbody tr{cursor:pointer}
table.grid tbody tr:hover{background:var(--panel2)}
.tag{font-size:11px;padding:2px 8px;border-radius:999px;border:1px solid var(--line);background:var(--panel2);color:var(--muted);white-space:nowrap}
.tag.orlando{color:#7ec8ff;border-color:#1d3a52}
.tag.miami{color:#ff9e7e;border-color:#52301d}
.tag.direta{color:#9ad29a;border-color:#244a24}
.tag.imersiva{color:#e6a3e6;border-color:#4a244a}
.tag.warn{color:var(--warn);border-color:#4a2730}
.tag.ok{color:var(--accent2);border-color:#0c3b30}
.empty{text-align:center;color:var(--muted);padding:30px}

/* ───────── drawer conversa ───────── */
.drawer-bg{position:fixed;inset:0;background:rgba(0,0,0,.5);z-index:40}
.drawer{position:fixed;top:0;right:0;height:100vh;width:min(460px,92vw);background:var(--bg);border-left:1px solid var(--line);
  z-index:41;display:flex;flex-direction:column;box-shadow:-10px 0 40px rgba(0,0,0,.5)}
.drawer .dh{padding:14px 16px;border-bottom:1px solid var(--line);display:flex;align-items:center;gap:10px}
.drawer .db{flex:1;overflow-y:auto;padding:14px 16px}
.drawer .sec{font-size:11px;text-transform:uppercase;letter-spacing:.04em;color:var(--muted);margin:14px 0 6px}
.chat{background:#0b141a;background-image:radial-gradient(rgba(255,255,255,.02) 1px,transparent 1px);background-size:16px 16px;border:1px solid var(--line);border-radius:12px;padding:12px}
.msg{max-width:82%;padding:7px 10px;border-radius:10px;margin:5px 0;font-size:13px;white-space:pre-wrap;word-wrap:break-word;line-height:1.4}
.msg.cliente{background:var(--panel2);margin-right:auto;border-radius:10px 10px 10px 2px}
.msg.bot{background:var(--bubble);margin-left:auto;border-radius:10px 10px 2px 10px}
.msg .who{display:block;font-size:9px;color:var(--muted);margin-bottom:2px}
.factrow{display:flex;justify-content:space-between;gap:8px;font-size:12px;padding:4px 0;border-bottom:1px solid var(--line)}
.factrow .fk{color:var(--muted)}